Move patients through surgical pipelines faster.
Orthopedic practices win or lose on surgical case volume and DME margin. Our orthopedic virtual medical assistants manage the entire surgical pipeline - from initial consult scheduling and MRI/X-ray prior authorizations to pre-op clearances, surgery scheduling with hospitals and ASCs, DME ordering, PT referrals, and post-op outreach. Trained on workers' comp, personal injury, and commercial workflows, our remote orthopedic staff keep your OR block full and your post-op patients on plan.
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DME Specialist
An orthopedic DME specialist manages the practice's durable medical equipment program - knee braces, walking boots, slings, CPM machines, bone stimulators, post-op cold therapy, and back braces. They verify DME coverage with commercial, Medicare, and workers' comp payers, secure prior authorizations, document medical necessity, dispense in clinic or coordinate vendor drop-ship, and submit DME claims with correct HCPCS codes and modifiers.
For practices that operate an in-house DME closet, this is a high-margin revenue line that depends on disciplined documentation and billing.
An orthopedic DME specialist is a remote staff member who turns DME into a clean, fully reimbursed recurring revenue line for an orthopedic practice.
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Imaging Authorization Specialist
An orthopedic imaging authorization specialist owns prior auths for MRI, CT, and other advanced imaging that orthopedic offices order daily. They submit through eviCore, Carelon, NIA, and payer portals, attach the conservative care documentation required by Medicare Advantage and major commercial plans, and chase status until approval.
For practices with in-house MRI, this role protects the imaging revenue line by ensuring every scan is approved before it's performed.
An orthopedic imaging authorization specialist is a remote staff member who keeps imaging approval rates high and prevents the lost revenue and patient frustration of a denied scan after the appointment.
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Insurance Verification Specialist
An orthopedic insurance verification specialist runs eligibility 48–72 hours before every visit and procedure, confirms specialist copays, deductibles, coinsurance, surgical and DME benefits, and any visit limits or carve-outs. They identify Medicare Advantage patients, workers' comp claims, personal injury cases, and dual-eligible patients, and they document the breakdown directly in the EHR.
They flag high-deductible patients for financial counseling before surgery and proactively work the no-coverage list.
An orthopedic virtual insurance verification specialist is a remote team member who reduces denials, lifts upfront collections, and protects the financial health of a high-volume surgical practice.
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Medical Receptionist / Front Desk
An orthopedic virtual medical receptionist runs the inbound phone, voicemail, and patient portal traffic of an orthopedic office, books office visits, post-op visits, injection visits, and surgical consults in the right slot length, manages the cancellation waitlist, and handles new patient intake including referral source, prior imaging, and insurance details.
For a busy orthopedic practice that fields heavy call volume from injured patients, family members, and referring offices, this role cuts hold times, recovers same-day cancellations, and lifts the practice's online reputation.
An orthopedic virtual front desk is a full-time, dedicated remote receptionist who runs the phones and schedule of an orthopedic office at a fraction of the cost of an in-house hire.
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Medical Scribe
An orthopedic medical scribe joins each clinic encounter live and documents the visit into the EHR - focused musculoskeletal HPI and exam, imaging interpretation, conservative vs surgical assessment, injection notes, and procedure plan. They are trained on orthopedic templates: post-op follow-up, fracture care, joint injection visits, pre-op consents, and workers' comp visits.
They queue orders for X-rays, MRIs, PT, DME, and surgical scheduling, and pend prescriptions and prior auths for the surgeon to sign.
An orthopedic virtual scribe gives an orthopedic surgeon back two to three hours of charting per day and lets them see more clinic patients without sacrificing note quality.
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Orthopedic Virtual Medical Assistant
An orthopedic virtual medical assistant is a dedicated remote staff member who runs the daily admin workload of an orthopedic practice - scheduling office visits, MRIs, X-rays, surgical consults, and post-op visits inside Modernizing Medicine ortho, Athena, eClinicalWorks, NextGen, or Epic Ortho. They route portal and phone messages, manage refills, coordinate DME orders, and follow up on workers' comp and personal injury cases.
They know the orthopedic patient journey from initial injury through surgery, PT, and return to work, and they keep the schedule tight so the surgeon's clinic days are full.
An orthopedic virtual medical assistant is the always-on administrative backbone of an orthopedic office, freeing surgeons to focus on the OR and the exam table.
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Post-op Outreach Coordinator
An orthopedic post-op outreach coordinator runs structured outreach for every patient after surgery - day-1 wellness check, week-1 wound and pain assessment, milestone follow-ups for PT progress, recall for suture removal and post-op imaging, and outcome surveys (KOOS, HOOS, DASH, PROMIS) that drive both quality reporting and patient marketing testimonials.
They document every contact in the EHR, escalate concerning symptoms to the surgeon immediately, and protect the practice's online reputation with proactive Google review requests at the moment of peak satisfaction.
An orthopedic post-op outreach coordinator is a remote staff member who lifts post-op follow-up rates above 90%, drives PROMs completion, and turns happy post-op patients into 5-star reviews.
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Pre-op Authorization Specialist
An orthopedic pre-op authorization specialist owns prior auths for surgical procedures - total knee, total hip, ACL reconstruction, rotator cuff repair, spinal fusion, hardware removal, and arthroscopy. They submit through eviCore, Carelon, payer portals, and workers' comp adjusters, attach the required conservative care documentation (PT notes, injection records, imaging, conservative care duration), and chase status to approval before the case is booked.
They know the conservative care rules and clinical criteria for each major payer's surgical authorization pathway, including Medicare Advantage and managed Medicaid.
An orthopedic pre-op authorization specialist is a remote staff member who keeps surgical approval rates high and ensures no case is canceled the day before for a missing auth.
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PT Referral Coordinator
An orthopedic PT referral coordinator manages every outbound referral to physical therapy and occupational therapy after surgery or for non-operative care. They confirm the patient's PT benefits and visit caps, secure prior auths, send the order and operative note to the receiving PT clinic, schedule the first PT appointment, and chase the status note back into the EHR for surgeon review.
For practices that operate an in-house PT department, this role keeps the PT schedule full from the surgical pipeline.
An orthopedic PT referral coordinator is a remote staff member who closes the post-op PT loop, drives recovery outcomes, and supports both in-house and outbound PT referral revenue.
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Surgical Coordinator
An orthopedic surgical coordinator owns the entire surgical pipeline from decision-to-operate through post-op follow-up. They book OR or ASC time with the hospital, secure pre-op clearance from primary care or cardiology, schedule pre-op labs and EKG, secure prior authorizations for the procedure and implants, send pre-op instructions to the patient, coordinate anesthesia, and confirm the case 48 hours out.
For a busy orthopedic surgeon doing 8–15 cases a week, this role is the single most important hire for protecting OR block and surgical revenue.
An orthopedic surgical coordinator is a dedicated remote staff member who can drive a measurable lift in surgical case volume by clearing every administrative obstacle between the consultation and the case.
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Workers' Comp Coordinator
An orthopedic workers' comp coordinator manages the unique workflow of work-injury patients - verifying claim numbers and adjuster information, securing every visit and procedure authorization through the workers' comp insurer or third-party administrator, coordinating IMEs, drafting work status reports and FCE referrals, and ensuring documentation supports the AMA Guides impairment rating.
They track utilization review timelines and appeal denied authorizations using state-specific workers' comp rules.
An orthopedic workers' comp coordinator is a dedicated remote staff member who turns the friction-heavy workers' comp line into a clean, profitable, well-documented book of business.
