Recurring care, recurring revenue.
Chiropractic practices grow through care plan acceptance and consistent visit frequency. Our chiropractic virtual medical assistants present and explain care plans, run reactivation campaigns to dormant patients, verify chiropractic benefits and visit limits, manage personal injury and PIP cases, coordinate massage and rehab add-ons, and run no-show recovery. Trained on ChiroTouch, Genesis, ChiroFusion, and Jane App.
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Billing Support Specialist
A chiropractic billing support specialist handles the visit-by-visit billing workflow that defines chiropractic - coding visits to the right CPT (98940, 98941, 98942, 97140, 97012), applying the AT modifier for Medicare active treatment, working denials, and reconciling EFT payments. They support the practice's biller or billing company with accurate documentation and code-level cleanup.
For chiropractic practices, accurate visit-level billing is the difference between profitable and unprofitable.
A chiropractic billing support specialist is a remote staff member who protects the practice's revenue cycle with accurate visit coding, denial work, and clean documentation.
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Care Plan Presentation Coordinator
A chiropractic care plan presentation coordinator presents and explains care plans to new patients with the warmth and clarity that drives acceptance. They review the doctor's ROF recommendations, walk through the breakdown of insurance coverage vs out-of-pocket, present financing options (CareCredit, Cherry, in-house payment plans), schedule the recurring care plan, and follow up on plans the patient hasn't yet accepted.
For a chiropractic practice, care plan acceptance is the single biggest driver of monthly revenue and patient outcomes.
A chiropractic care plan presentation coordinator is a dedicated remote staff member who turns the ROF moment into accepted, scheduled, and produced care - directly lifting monthly visits per new patient and net revenue per case.
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Chiropractic Virtual Assistant
A chiropractic virtual assistant is a dedicated remote staff member who runs the daily admin workload of a chiropractic practice - scheduling new patient consults, ROF (report of findings), and recurring adjustment visits inside ChiroTouch, Genesis, ChiroFusion, Jane, or Cliniko. They handle inbound calls, route portal and SMS messages, manage the cancellation waitlist, coordinate massage and rehab add-ons, and run reactivation outreach to lapsed patients.
They speak the language of chiropractic - care plan, adjustment, decompression, PIP, MVA, attorney lien - and they keep the schedule full.
A chiropractic virtual assistant is the always-on administrative backbone of a chiropractic office, freeing the doctor and CA team to focus on the patient on the table.
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Front Desk / Medical Receptionist
A chiropractic virtual front desk runs the inbound phone, voicemail, and online booking traffic of a chiropractic office, books new patient consults, ROF visits, and recurring adjustment visits, manages the cancellation waitlist, and handles new patient intake.
For a busy chiropractic office, this role cuts hold times to under 60 seconds, recovers same-day cancellations, and lifts the practice's online reputation - the single biggest driver of new patient flow in chiropractic.
A chiropractic virtual front desk is a full-time, dedicated remote receptionist who runs the phones and schedule of a chiropractic office at a fraction of the cost of an in-house hire.
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Insurance Verification Specialist (Chiropractic & PIP)
A chiropractic insurance verification specialist runs eligibility 48–72 hours before every visit - confirming chiropractic visit caps, copays, deductibles, and any visit limits with commercial, Medicare, Medicare Advantage, and PIP/auto carriers. They also identify patients with active personal injury or workers' comp cases and route benefits accordingly.
They document the breakdown directly in ChiroTouch, Genesis, ChiroFusion, or Jane for the front desk to collect at check-in.
A chiropractic virtual insurance verification specialist is a remote team member who reduces denials, lifts upfront collections, and protects the financial health of a chiropractic practice that depends on accurate visit-by-visit benefit verification.
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Massage & Rehab Add-On Coordinator
A chiropractic massage and rehab add-on coordinator manages the in-clinic massage therapy and rehab add-on program - booking massage and rehab visits alongside adjustment visits, presenting the value of the add-on at ROF, running outreach for unscheduled add-on visits, and managing the LMT and rehab tech schedule.
For practices with strong add-on attach rates, massage and rehab are major revenue contributors.
A chiropractic massage and rehab coordinator is a remote staff member who lifts the add-on attach rate per care plan and keeps the LMT and rehab schedule full.
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No-Show Recovery Specialist
A chiropractic no-show recovery specialist works the no-show list in real time - calling, texting, and emailing the same day a patient no-shows, rescheduling them into the next available slot, and protecting visit frequency on the active care plan. They also run preventive confirmations the day before and morning of every visit.
For a chiropractic practice, no-shows directly degrade clinical outcomes and revenue.
A chiropractic no-show recovery specialist is a remote staff member who can drive same-day no-show rates below 5% and protect the visit frequency that drives chiropractic outcomes.
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Patient Outreach Coordinator
A chiropractic patient outreach coordinator runs proactive recall and reactivation campaigns across the panel - overdue maintenance visits, dormant patients, post-discharge follow-up, Google review requests, and seasonal campaigns.
They segment the panel by visit history and care plan status, run multi-touch outreach (text, call, email), document every attempt in the EHR, and report conversion to the practice owner.
A chiropractic patient outreach coordinator is a remote staff member who keeps the schedule full, drives Google reviews, and turns the existing patient base into a steadily growing book of return business.
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Personal Injury / PIP Case Coordinator
A chiropractic personal injury and PIP case coordinator manages the workflow for MVA and PI patients - verifying PIP coverage and exhaust status, coordinating with attorneys on liens and reduction requests, scheduling IMEs, drafting narrative reports for attorney requests, and tracking the case through settlement.
They know the state-specific PIP and lien rules and they keep the documentation and correspondence airtight.
A chiropractic PI/PIP coordinator is a dedicated remote staff member who turns the friction-heavy PI line into a clean, profitable, well-documented book of business that doesn't burn out the front desk.
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Recall & Reactivation Specialist
A chiropractic recall and reactivation specialist runs proactive outreach to bring lapsed patients back - patients on a maintenance schedule who missed, patients who completed an active care plan and dropped off, and dormant patients who haven't been seen in 6+ months. They text, call, and email with the practice's voice, document every attempt in the EHR, and rebook missed visits.
For a chiropractic practice, reactivation is the highest-leverage outreach in the entire panel.
A chiropractic reactivation specialist is a remote staff member who can lift reactivated visit volume by 30–50% in 90 days, with a direct lift in monthly visits and revenue.
What does a virtual chiropractic assistant do?
A chiropractic virtual assistant is a specialty-trained remote staff member who presents care plans, runs reactivation outreach to lapsed patients, verifies chiropractic insurance benefits and visit caps, coordinates personal injury and PIP cases, manages massage and rehab add-ons, and recovers no-shows - all inside ChiroTouch, Genesis, ChiroFusion, or Jane.
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Can a chiropractic virtual medical assistant handle insurance billing and notes?
A chiropractic billing specialist is a virtual medical assistant trained on chiropractic CPT coding (98940-98943), modifier 25, medical-necessity documentation for Medicare, and PIP / workers' comp claims. You will get a remote biller who codes the visit, submits the claim, and works denials inside ChiroTouch, Genesis, ChiroFusion, or Jane.
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